Frequently Asked Questions
Clear answers about LegalTrust reports, payments, privacy and support.
What is LegalTrust?
LegalTrust is an AI-assisted service that helps users understand judgments and review legal documents in simpler language, with source-linked observations where available.
Does LegalTrust provide legal advice?
No. LegalTrust provides informational, AI-assisted output and is not a law firm or a substitute for advice from a qualified advocate.
Which documents can I submit?
You may submit supported judgments, orders and legal documents in the formats and size limits shown during upload. Upload only documents you are authorised to use.
Can I receive the report in English or Hindi?
Yes. Available language options are shown before processing. Some legal names, citations and source text may remain in their original language for accuracy.
How does payment work?
LegalTrust is a pay-per-use service. The applicable price is displayed before payment. Processing starts only after payment is successfully confirmed.
When will my report be available?
Most reports are generated shortly after successful payment and processing. Large, scanned or complex documents may take longer.
What does source-linked mean?
Where possible, observations are connected to the relevant page or passage in the submitted document so that you can review the original context.
Is my uploaded document retained?
Uploaded source documents are processed temporarily and deleted according to the data-handling notice shown in the service. Generated reports may remain available in My Reports as described in the applicable policy.
What if payment succeeds but the report is not generated?
Do not pay again immediately. Keep the payment reference and email support@estrome.com with your registered mobile number and report or payment ID.
Can I request a refund?
Refund eligibility is governed by the Refund Policy. Failed or duplicate payment concerns should be reported with the payment reference.
How do I access My Reports?
Use the same verified mobile number used for the transaction. Complete the OTP verification when prompted.
How can I contact LegalTrust?
For support and queries, email support@estrome.com. Include your report ID or payment reference when relevant, but never email passwords, OTPs or full payment-card details.