LegalTrust Safety Boundary
LegalTrust is an AI-assisted legal-information and document-understanding platform. It explains, organises, translates, compares and checks source references. It is not a lawyer, law firm, legal adviser, advocate, court or judicial authority; it does not create law, recommend legal action, suggest remedies or filings, recommend lawyers, or predict outcomes. Original official legal sources remain authoritative. Legal content is processed temporarily and is not retained as a persistent LegalTrust record.
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REFUND POLICY

Refund Policy

This policy explains when LegalTrust payments may be refunded and how failed, duplicate or disputed payments should be handled.

Pay-per-useGateway reconciliationGST/credit-note reviewSupport review
Effective 19 September 2026: Published by Estrome Technologies (OPC) Private Limited following legal and finance review. Support: support@estrome.com.
Refund requests and payment queries: support@estrome.com. Approved refunds are reconciled with the payment gateway and applicable GST/invoice records.

1. Pay-per-use model

LegalTrust charges per report. The price, GST/tax breakup and total payable are shown before payment. There is no wallet and no recurring subscription in the current public product.

2. Refunds generally allowed

  • Payment was debited but no report was generated due to a verified LegalTrust system failure.
  • Duplicate payment was made for the same report/session and only one report was delivered.
  • The payment gateway confirms a failed/cancelled transaction but the customer was charged.
  • A report cannot be delivered because the service rejects processing after payment for a technical/security reason not caused by user misuse.
  • The LegalTrust operator voluntarily approves a refund after support review.

3. Refunds generally not allowed

  • The report was generated for the uploaded document and selected task, but the user disagrees with the explanation, verification status, colour rating or suggestions.
  • The uploaded file was wrong, incomplete, password-protected, unreadable, poor quality or outside disclosed limits and the user proceeded despite available warnings.
  • The user expected legal advice, drafting by an advocate, guaranteed court acceptance, certified translation, notarisation or government/court approval.
  • The user loses access because they entered the wrong mobile/email and cannot complete reasonable verification.
  • The user violates Terms of Use or acceptable-use rules.

4. Refund request process

A refund request should include Report ID, Payment ID, invoice number, mobile number used at checkout and a short reason. Send the request to support@estrome.com.

5. Review and timeline

The LegalTrust operator should review refund requests against payment gateway status, processing logs and delivery records. Approved refunds should normally be returned to the original payment method. Actual bank/gateway credit timelines may vary.

6. GST and invoice treatment

Where a refund is approved after invoice generation, Estrome will process the applicable GST/tax reversal, credit note, accounting entry or invoice adjustment in accordance with law and its approved accounting procedure.

7. Abuse and fraud prevention

LegalTrust may refuse, delay or manually review refunds where there is suspected abuse, duplicate claims, chargeback misuse, altered evidence, unlawful upload or attempted fraud.

For support and queries, email support@estrome.com. |Frequently Asked Questions