1. Pay-per-use model
LegalTrust charges per report. The price, GST/tax breakup and total payable are shown before payment. There is no wallet and no recurring subscription in the current public product.
2. Refunds generally allowed
- Payment was debited but no report was generated due to a verified LegalTrust system failure.
- Duplicate payment was made for the same report/session and only one report was delivered.
- The payment gateway confirms a failed/cancelled transaction but the customer was charged.
- A report cannot be delivered because the service rejects processing after payment for a technical/security reason not caused by user misuse.
- The LegalTrust operator voluntarily approves a refund after support review.
3. Refunds generally not allowed
- The report was generated for the uploaded document and selected task, but the user disagrees with the explanation, verification status, colour rating or suggestions.
- The uploaded file was wrong, incomplete, password-protected, unreadable, poor quality or outside disclosed limits and the user proceeded despite available warnings.
- The user expected legal advice, drafting by an advocate, guaranteed court acceptance, certified translation, notarisation or government/court approval.
- The user loses access because they entered the wrong mobile/email and cannot complete reasonable verification.
- The user violates Terms of Use or acceptable-use rules.
4. Refund request process
A refund request should include Report ID, Payment ID, invoice number, mobile number used at checkout and a short reason. The production support email/contact route must be inserted before launch.
5. Review and timeline
The LegalTrust operator should review refund requests against payment gateway status, processing logs and delivery records. Approved refunds should normally be returned to the original payment method. Actual bank/gateway credit timelines may vary.
6. GST and invoice treatment
Where a refund is approved after invoice generation, The finance team should handle GST/tax reversal, credit note, accounting entry or invoice adjustment as advised by its CA/GST professional.
7. Abuse and fraud prevention
LegalTrust may refuse, delay or manually review refunds where there is suspected abuse, duplicate claims, chargeback misuse, altered evidence, unlawful upload or attempted fraud.